Shipping & Delivery
Secure, Discreet & Reliable Peptide Shipping
At True Genetics Peptides, we are committed to providing a smooth and dependable shipping experience. Every order is handled with care and prepared using secure, discreet packaging to help protect your products throughout transit.
Whether you are ordering for research, laboratory, or other permitted purposes, our goal is to make the fulfillment process simple, transparent, and reliable.
Fast & Efficient Order Processing
Once an order has been successfully placed and verified, our fulfillment team begins preparing it for shipment.
Orders are carefully checked, securely packaged, and handed over to the selected shipping carrier. Processing times can vary depending on order volume, product availability, weekends, holidays, and order verification requirements.
For the fastest possible delivery, please make sure your shipping information is complete and accurate when placing your order.
Discreet & Secure Packaging
We understand that privacy and product protection are important when shipping research-related products.
Our orders are packaged securely and discreetly to help protect their contents during transportation. Appropriate packaging methods are used to reduce the risk of damage caused by normal handling and transit conditions.
Shipping & Delivery Times
Delivery times depend on the destination, selected shipping service, carrier availability, customs procedures, and other circumstances outside our control.
Estimated delivery windows are provided as guidance and are not guaranteed delivery dates.
Factors that may affect delivery include:
- Shipping destination
- Carrier operating schedules
- Weekends and public holidays
- Weather and transportation disruptions
- Customs inspections and clearance
- Incorrect or incomplete delivery information
- Unexpected carrier delays
We recommend placing orders in advance when you have a specific research deadline.
Order Tracking
Where tracking is available, shipment tracking information may be provided after your order has been dispatched.
Tracking allows you to monitor your shipment as it moves through the carrier’s network. Please allow some time for tracking information to become active after the package has been handed to the carrier.
If your tracking information has not updated for an extended period, please contact our support team for assistance.
International Shipping
True Genetics Peptides may offer shipping to eligible destinations, subject to applicable laws, regulations, carrier restrictions, and product-specific requirements.
International customers are responsible for understanding and complying with all applicable laws and regulations in their destination country before placing an order.
International shipments may be subject to:
- Customs inspection
- Import restrictions
- Duties and taxes
- Additional documentation
- Clearance procedures
- Carrier-specific requirements
We cannot guarantee that an order will clear customs or be permitted into a particular jurisdiction.
Shipping Address Accuracy
Please carefully review your shipping address before completing your purchase.
True Genetics Peptides is not responsible for delivery problems resulting from:
- Incorrect addresses
- Missing apartment, suite, or unit numbers
- Incorrect postal or ZIP codes
- Incomplete recipient information
- Failure to receive a shipment
If you realize that your shipping information is incorrect, contact us as soon as possible. Once an order has been dispatched, changes may no longer be possible.
Lost, Delayed or Damaged Shipments
Although we work to ensure orders are packaged securely and shipped through reliable delivery services, transportation issues can occasionally occur.
If your package is delayed, lost, or arrives damaged, please contact us with your order and tracking information. We will review the available shipment details and provide appropriate assistance.
For damaged packages, we recommend documenting the condition of the package and contacting us promptly.
Customer Support
Have questions about your order, shipping status, or delivery options?
Our team is available to help.
Phone: +1 (917) 655-5137
True Genetics Peptides
Secure Handling • Discreet Packaging • Reliable Delivery
Frequently Asked Questions
How long does shipping take?
Shipping times vary depending on the destination, shipping method, carrier, customs processing, and other factors. Any delivery estimate provided should be considered an estimate rather than a guaranteed delivery date.
Will I receive tracking information?
Tracking information may be provided when the selected shipping service supports shipment tracking.
Do you offer international shipping?
International shipping availability depends on the destination, carrier restrictions, applicable regulations, and product requirements. Customers should verify that they can legally receive the products in their location before ordering.
What happens if my package is delayed?
If your shipment is delayed, first check the latest tracking information. If the tracking information indicates an extended delay or does not provide sufficient information, contact our support team at +1 (917) 655-5137.
What should I do if my package arrives damaged?
Contact us promptly and provide your order and shipping information. Photos documenting the package and its condition may help us investigate the issue.
Important Research-Use Notice
Products sold by True Genetics Peptides are intended for research purposes only, where applicable, and are not intended for human or veterinary use.
Customers are responsible for ensuring that their purchase, possession, importation, and intended research use comply with all applicable local, state, national, and international laws and regulations.
True Genetics Peptides does not provide medical advice, diagnosis, or treatment.
Your Order. Handled With Care.
From order processing to final delivery, True Genetics Peptides strives to provide secure handling, discreet packaging, and dependable shipping support.
Questions about shipping? Call +1 (917) 655-5137.